Call Centre Associate
The Manufacturers Life Insurance Company
Quezon City, PH
4d ago

Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Affinity Markets New Customer Line provides a broad range of Health and Dental, Life, Travel, and creditor insurance products to professional and alumni associations, retiree organizations, financial institutions, retailers and other specialty distribution channels.

The role of a Call Center Associate / Sales Associate is to provide assistance to customers looking for Manulife products that would satisfy their security needs.

Its primary function is to send out fulfillment packages for a better understanding of various Manulife products, answer high level information, and place a call (Inbound / Outbound) for a potential sale.

Key Accountabilities :

  • Answer inbound calls from prospects inquiring about various Manulife Health, Dental, Travel, and Life Insurance Plans
  • Facilitate outbound phone calls to prospects who have requested the package for potential sale.
  • Document all calls handled accurately
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
  • Ensure promising leads are transferred / referred to the Sales team for potential sale
  • Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
  • Redirect / Transfer calls to the correct department for better transition and service
  • Adhere to prescribed shift and schedule to meet Service level targets
  • Apply
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