Sales and Support Specialist
GroWorx
Manila, PH
4d ago
source : jobs4it

ManilaResponsibilities : Provide troubleshooting assistance for inbound prospects, existing customers, and internal Groworx teamsProvide data and guides to help the sales teamDevelop and monitor performance indicatorsKeep records of sales trendsLiaise with team heads to develop specific sales strategiesStay up-

to-date with new product and feature launchesReview pending orders and specific customers requests to ensure excellent customer service and customer experienceSuggest sales process improvementsDiscover selling opportunities to inbound prospectsCompile daily lists of leads and delegate individual leads to sales team associatesMaintain an organized and accessible file system for administrative and sales professionalsHandle administrative duties for the organization and scheduling of client meetings and conferencesFollow up and update customers on the status of the reported incidentProvide administrative assistance to executives and management team members as requiredPerform data entry duties with regard to sales figures, metrics, and other key dataCreate and process sales orders in a timely fashionReport unusual activities to supervisorsPerform remote troubleshooting through diagnostic techniques and pertinent questions Requirements : BS degree in Marketing or associates degree in relevant field is a plusProven work experience as a Sales and Support SpecialistHands on experience selling and troubleshooting complex ERP and CRM systemsIn-

depth understanding of sales principles and customer service practicesExcellent communication skillsAnalytical and multitasking skillsTeamwork and motivational skills As Sales and Support Specialist, you will be tasked to monitor inbound platforms and be the first point of contact for customers seeking support via email, call, and chat channels.

Other than this, you will also respond to internal team queries.

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