Coach | Palawan
Sitel
Puerto Princesa, PH
5d ago

Ensure that calls are handled professionally

Provide direction and guidance to guarantee consistent achievement of key performance metrics

Achieve, measure, report, and communicate metric goal attainment for assigned team

Ensure accurate and timely communication of client and campaign issues to Manager Site Operations

Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents

Coach, mentor and develop agent team for skills expansion and promotional opportunities

Perform other duties as assigned

Primary Job Responsibilities

Skills / Knowledge / Abilities

Experience Target

Specialized Certifications

Coach Palawan

Job Segment : Customer Service

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