Customer Support Specialists (Temporary WFH)
outsourced
Alabang, Philippines
5d ago

Job Description

Functional Overview :

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with ZOHO software.

Duties and Responsibilities :

  • Respond to customer queries in a timely and accurate way email.
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or
  • impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Minimum Competencies :

  • Multi-tasking abilities.
  • Excellent communication and problem-solving skills
  • Additional Information

    Work Schedule : Full-Time

    Full-Time

    8 : 00AM to 5 : 00PM - US Time

    Work Location

    Officebased - Alabang Site

    By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application.

    As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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