Respond to high volume of Tier-1 customer inquiries by telephone or e-mail to provide technical or non-technical problem resolution.
REQUIRED EDUCATION AND EXPERIENCE
This job operates in a professional environment. You may be required to work remotely or on-site. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
walk; use hands to finger, handle or feel; and reach with hands and arms.
POSITION TYPE / EXPECTED HOURS OF WORK
This is a full-time position. You will be expected to work an 8 hour shift, 5 days per week which can be any day and shift, based on client need.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management.
Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals.
More information can be found at
Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military / veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Continuum recruiting correspondence will always come from a talent acquisition representative with an official continuumgbl e-mail address.
In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to