Specialist 1 Service Order Entry
Emerson
Quezon City, National Capital Region, Philippines
4d ago

Description : The specialist is responsible to ensure timely and accurate processing of all service related order. The specialist will manage and track service orders as well as manage the common mailbox for the service team.

The order specialist will ensure the accuracy of data that is entered into the business system.. Responsibilities : DUTY 1 : ORDER MANAGEMENT-

Product Order Entry- Service Order Entry- System Model Creation- Shipment and Sales Fulfillment DUTY 2 : MAILBOX MANAGEMENT-

Generates Transaction Records (CRM Logging, SSRS Reports, EODN, Etc.)- Coordinates with other teams / support to complete the request of customers.

  • Responds to Level 1 general inquiries and requests received from mailbox and identify need for escalations.- Identifies appropriate transaction levels / Classification / Tier DUTY 3 : POST ORDER ADMINISTRATION -
  • Requests for Credit notes for product returns; incorrect billing / charges; data-entry errors- Verifies completeness of credit / RMA requirements prior to entry and booking of credits / billings / RMAs in business systems.

  • Enters and books Billing, Credit or RMA transactions- Sends RMA to Customer Education :
  • Bachelors Degree in any course

    Job Related Experience :

    At least 1.5 years of experience in documentation management, data entry and / or data administration support or function

    Specific Knowledge :
  • MS Office
  • Skills

  • Proficient in the use of Microsoft Office Tools
  • Good English Communication skills.
  • Proficient in Business Correspondence
  • About Emerson

    At Emerson, we are innovators and problem-solvers, focused on a common purpose : leaving our world in a better place than we found it.

    Each and every day, our foundational values integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation inform every decision we make and empower our employees to keep reaching higher.

    As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

    Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs.

    Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

    Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

    Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson.

    Join our team and start your journey today.

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