HR Contact Center Representative
IBM
QUEZON CITY, Philippines
7d ago

Major Job Duties & Detail

Receive inbound calls and emails from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.

Educate callers on client processes whenever necessary

Document all calls and emails with regards to caller’s inquiries accurately using Call Tracking System.

Provide quality customer service on every call.

Communicate clearly and effectively with participants

Act with a sense of urgency with high responsibility and reliability

Actively participate in any up-skilling, cross training or cross pooling driven by the account to increase productivity and utilization

Assist and cooperate in initiatives driven by the 1st Line OM

Performs other tasks as required by the business

Country : Philippines

Job Family : 26H - HUMAN RESOURCES DELIVERY

Experience : Entry Level

Category : Human Resources

Reference ID : 68102BR

Date Posted : 02 / 28 / 2017

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