Technical Analyst 3-Support (ERP) - Q1
26d ago

Preferred Qualifications

Accounting Support (ERP) Why ORACLE + NetSuite?

We offer amazing benefits and competitive salary package! Aside from ourcool workplace, you’ll be surrounded by smart, innovative, caring people invested in our customers and the community.

If you’re looking to share yourunique perspective and ideas at a collaborative table and help equip all kindsof businesses achieve their vision.

Job Description

  • This is for a Permanent role and requires you to work at our office in Glorietta Makati and on night shift / graveyard hours.
  • You will continue to practice, trained of your expertise in Accounting and acquire new skills in performing it in an IT Industry.
  • You are the point-of-contact of our Clients by providing phone and online resolutions of Accounting issues of our Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software.
  • Job Qualifications

  • Possesses at least a Bachelor's / College Degree, Finance / Accountancy / Banking or equivalent.
  • Knowledge in any Accounting Software i.e. SAP, Quickbooks is an advantage.
  • Fresh or recent graduates and Industry shifters from Banks, Financial and Insurance Institutions are welcome to apply.
  • Willing and able to work on a night shift schedule.
  • Knowledge in GAAP and ERP / Accounting softwares (i.e. JD Edwards, SAP, Quickbooks) is an advantage.
  • CPA holders are preferred
  • Confident and can effectively communicate both in oral and written English.
  • Demonstrate excellent customer orientation skills, problem solving and critical thinking skills
  • Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

    This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

    Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

    Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

    Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

    In this position, you will routinely act independently while researching and developing solutions to customer issues.

    Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.

    e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.

    e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)


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