Who are we?
If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future.
From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected.
We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device.
We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.
In one sentence
The Professional Services Specialist is a highly trained product expert responsible for end-to-end product deployment.
What will your job look like?
You will review the business and technical requirements with customers, providing solutions that best address the customer's needs.
You will use your expert ability to write, review, and test detailed design documents, performing configuration and customization of code.
You will provide technical support during all phases of a project and advices the customer's technical personnel at all levels of : coding-
related best practices, design-related best practices, use of product features, HW and deployment architecture, application and 3rd-
party configuration and tuning, on-going production monitoring, etc.
You will provide estimates, leading the project, developing the customizations and writing the demo scripts / storyboards.
You will install and configure products in internal labs (ST), customer labs (UAT / Performance), and customer production environments.
You will help us to integrate Amdocs products with third party applications within commercial customer networks.
You will create and deliver customized functional training to the customer as well as to other internal organizations.
You will oversee end-to-end non-functional / performance testing, from test design up to an including test scenario implementation and analysis and result reporting.
You will perform connectivity validation of related system components, review results with the customer and the customer'
s vendors, and provides relevant technical input to project status reporting.
You will lead and screen all defects / incidents during the project, directing them to the relevant owner and following up on their handling.
All you need is...
Broad technical experience in SW and / or HW engineering : scripting, configuration, tuning, networking and installation.
Experience in communicating and negotiating with customer personnel and management, up to the CxO level.
Extensive experience in development, including work in Agile development environments.
Progressive experience in delivering and / or supporting complex software solutions and service / product implementations.
Experience and knowledge of telco networks, platforms, standards and business processes.
Bachelor degree (4 year program) in Computer Science, Engineering or equivalent
Why you will love this job :
hy you will love this job?
You are great at end-to-end product deployment and working with customers and we have great products and large global customers.
What are you waiting for? This job is for you!
You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
You will have the opportunity to work in multinational environment for the global market leader in its field