Main tasks / important responsibilities
Submits the report / outcome of QA (findings and recommendations or other) to the relevant stakeholders. Ensures monthly QA reporting to SLM.
Attends validation meetings to consult the QA outcome, and attends the service review calls with relevant Central of Excellence (CoE) in respect to feedback on QA outcome if appropriate.
Through regular feedback, root cause analysis and via facilitating lessons learned and sets requirements for additional training as needed on knowledge gaps, new or changed systems, processes and regulations.
Performs varied tasks in an environment of a high level of complexity.
Education / level and field of study
or equivalent years of work experience)
Bachelor’s degree Banking and Finance - Audit related courses is an advantage
Experience with Operational risk management, Audit (quality checks), preferably in banking industry. Worked in a relevant ING Processing unit is an advantage.
Professional knowledge : in detail when specialist function, tools
Can express ideas well in an international environment in English language. Understanding of Organizational Network and Structure.
Analytical skills and attention to the details is a must.
MS Office, Operational risk management, Reporting, QA specific tools / systems.