IQA (WB CDU)

ING

Manila, Philippines

1d ago

Main tasks / important responsibilities

Performs Quality Assurance (QA) checks, according to SLAs and in accordance with agreed sampling, Work Place Instructions (WPIs), documents and archives the QA outcome.

Submits the report / outcome of QA (findings and recommendations or other) to the relevant stakeholders. Ensures monthly QA reporting to SLM.

Attends validation meetings to consult the QA outcome, and attends the service review calls with relevant Central of Excellence (CoE) in respect to feedback on QA outcome if appropriate.

Provides regular and ad hoc feedback to relevant stakeholder to ensure overall improvement within the processing units.

Through regular feedback, root cause analysis and via facilitating lessons learned and sets requirements for additional training as needed on knowledge gaps, new or changed systems, processes and regulations.

Proactively contributes ideas and suggestions for process improvements within the team. Ability to work under minimal guidance and supervision.

Performs varied tasks in an environment of a high level of complexity.

Assists with training new team members and actively contributes to and takes part in all Agile rituals and ceremonies that are part of the team’s way of working.

In addition to the above-mentioned tasks other activities and responsibilities may be individually defined.

GENERAL

Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training

Follow required emergency prevention and operational controls

Report all accidents, occupational illnesses and emergencies

Requirements

Education / level and field of study

or equivalent years of work experience)

Bachelor’s degree Banking and Finance - Audit related courses is an advantage

Work experience

Experience with Operational risk management, Audit (quality checks), preferably in banking industry. Worked in a relevant ING Processing unit is an advantage.

Professional knowledge : in detail when specialist function, tools

Can express ideas well in an international environment in English language. Understanding of Organizational Network and Structure.

Analytical skills and attention to the details is a must.

MS Office, Operational risk management, Reporting, QA specific tools / systems.

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