Transcription Project Manager
ZigZag Careers
Pasig City, PH
3d ago

We are looking for a Project Manager to join our global Artificial Intelligence team! This role is client facing, results-driven, innovative and drives profitable growth.

This is a full-time, work-from-home opportunity.

Overall Job Duties

  • Engage with customers to understand their business requests, and lead teams to execute on defined solutions across AI service offerings.
  • Act as a key interface with clients at the sales cycle stage; provide thought solutions, craft solutions and provide support to Sales.
  • Work with site management to ensure customer satisfaction; implement continuous process improvement, measurement / benchmarking and automation across AI service deliveries.
  • Responsibilities

  • Develop effective and creative customer solutions with moderate supervision.
  • Develop and write project plans.
  • Create and manage the global project schedule, liaising with all production team members to ensure viability and commitment.
  • Execution of large scale AI projects with medium to high complexity.
  • Provide project training and technical guidance to project team members.
  • Drive project timelines and budgets to completion and within estimated scope and established production.
  • Provide timely and accurate forecasts of our expected revenue with appropriate highlighting of risk.
  • Develop and maintain a high level of knowledge of the company as well as AI industry products and solutions.
  • Balance work among team members according to skills and individual workload.
  • Monitor and maintain project financials, including revenue recognition, revenue forecasting and billing.
  • Ensure the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability.
  • Qualifications

  • Experience in the transcription industry.
  • Minimum 3 years of project management experience.
  • Experience in data collection and data annotation projects is a plus.
  • Experience with crowdsourcing.
  • Must have a proven record of managing complex projects.
  • Experience working and leading global teams in different time zones.
  • Client relationship management experience.
  • Experience in Machine Learning is a plus.
  • Required Knowledge, Skills & Abilities
  • Ability to build financial models to demonstrate financial ROI.
  • Good knowledge of key sales processes and tools.
  • Possess a thorough understanding of financial concepts like P&L, Gross Margin, Budgets, etc.
  • Thrives working with cross-functional teams by communicating with development, professional services, program management and product management.
  • Ability to work in a multicultural, global environment.
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