Digital ITSM Core Engineering Authority – Monitoring COE
Asia Pacific
5d ago

Role purpose : to drive, engineer, implement and support the TSS monitoring tools platform based on multiple vendor systems, that will manage the whole Vodafone Group central monitoring systems within different Local markets and Vodafone Group as part of Mega project managed by TSSC

  • Accountable for the installation, set-up, build and deployment of the monitoring environment.
  • Perform PoV & POC Proof of Value & Concept for customers on our platform to attract new business opportunities.
  • Technical assessment for new vendors and discover new opportunities.
  • Technical capabilities to perform new in-house development opportunities based on customer requirements.
  • Supports project and transition managers in the project plan build, making technical decisions, estimating project costs and timelines
  • Interacts with the business stakeholders and process owners
  • 3+ years of experience in different service management areas specially working with MicroFocus tools such as OMi / OBM, uCMDB, SiteScope, BSM / APM and AppDynamics .
  • Ability to interact with architecture designs and compose LLD documents for new engineering solutions
  • Proved hands on experience in taking and owning technical decision.
  • Proficient in ITIL methodology and especially change and configuration management processes
  • Good analytical and problem solving skills and ability to deliver excellent results and deliverables within projects and programmes.
  • Excellent documenting and oral presentation skills.
  • Ability to work in a complex ecosystem and manage priorities accordingly.
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