HR Contact Centre Representative
Manulife
Quezon City, PH
4d ago

Job Description

HR Contact Centre Representative

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the HR Contact Centre Representative with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife’s Human Resource Operations is seeking for an individual who will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to over 22,000 Canadian and U.

S. based employees and retirees.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone
  • We are looking for someone with :

  • Excellent English communication skills (written and spoken). Must have experience working in a call center environment.
  • Exceptional technical capabilities, including computer skills, call-center technologies & intranet navigation. Ability to multi-task, prioritize and meet timelines, handle sensitive and complex information.
  • Good judgment in interpreting and applying HR policies and procedures
  • Nice to Haves :

  • Understanding of Human Resource policies, procedures and tools is an asset
  • On the job you will :

  • Provide exceptional service to our employees and management team by handling telephone and written inquiries with regards to HR policies, programs and HR systems.
  • Responsible for providing prompt and accurate responses in a clear, consistent and professional manner, within established productivity goals and turn-around times.

  • Maintain updated knowledge of Manulife's HR policies, programs and procedures.
  • Identify trends and patterns of client questions or issues, initiate improvement suggestions or escalate to the appropriate person / department, and possibly streamline opportunities for continuous improvement.
  • Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.
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