BA Supervisor
The Results Companies
Metro Manila, Pasig
17d ago

Overview

Headquartered in Fort Lauderdale, FL, The Results Companies is a privately held company which is majority owned by One Equity Partners, a Private Equity Firm, and Results' management.

Results operates 26 contact centers throughout the United States, Latin America, and the Philippines. Results’ Network Operating Center is co-

located in the Atlanta Telx building, with full redundancy in our Provo, UT contact center location. For over 26 years we have served as a premier global customer experience provider for many Fortune 500 companies and uniquely designed, built and operated award-

winning contact centers that have set the standard for innovative customer-focused contact solutions. Entrusted with over 46,000,000 relationships a year, our success and proven ability to respond to our Partner’s growth has enabled us to expand our global footprint.

With over 20,000 employees across the globe, The Results Companies’ expertise extends beyond call centers. We’re experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners.

Description of Service Lines : Results’ current client portfolio consists of 82 Partners across various industries inclusive of the following :

  • Insurance
  • Wireless Telecommunications
  • Education
  • Subscriber Based Entertainment
  • Vision Statement

    Our vision is to be the premier global Customer Experience Provider for Fortune 500 companies; to become the benchmark for brand advocacy and service excellence and the transparent provider of choice for customers around the world.

    Driven by our "expect greater" commitment to our customers and communities, we aspire to exceed expectations through the brilliance and unyielding passion of our people.

    The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

    Position Overview

    The Business Analytics Supervisor is responsible for developing and maintaining relationships as the point of contact for internal analysis and ad-

    hoc reporting. The acts as support to deliver actionable information to Operations, Training, Account Management, and Executive teams.

    Duties and Responsibilities

  • Able to lead team to review and analyze program performance to determine program needs
  • Acts as a problem solving escalation point
  • Identifies and oversees program / problem resolution
  • Maximizes potential of subordinates through coaching, development and effective performance management methods
  • Qualifications

  • Bachelor Degree in Match, Statictics, Economics or related
  • Minimum 1 year experience in Call Center Operations and Analytical roles
  • Excellent analytical, problem solving, and troubleshooting skills
  • Ability to define problems, collect and aggregate data, establish facts and draw conclusions
  • Ability to self manage, self motivate and be accountable for assignments and related deadlines
  • Highly competent with Windows and Microsoft office products
  • Dedicated to providing superior customer service
  • Exceptional, professional communication skills both written and verbal
  • Skilled in developing and maintaining key professional customer relationships
  • Ability to think logically, communicate clearly and diplomatically with a wide range of users (Data
  • Specialists to Executive Management and Clients)
  • Strong typing skills
  • Ability to work in a fast paced, deadline-oriented environment

    Preferred

    Fluent in business analytics tools, such as SAS and SPSS Modeler

    Demonstrated ability to perform and train complex analysis, such as ANOVA, Chi-Square, and Regression Analysis

    Familiar in advanced business and process management strategiest, such as Agile and SCRUM

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