Tier 3 Support Escalation Engineer
Transnational E-Business Solutions Inc.
Taguig, Metro Manila, Philippines
2d ago
source : Kalibrr, Inc.

Job Description

The Support Escalation Engineer (Tier 3) holds a cyber security or like certificate, supports multiple products and works with team experts including development to solve escalated issues for the worldwide support team.

  • Solve and manage escalated customer issues
  • Can create and troubleshoot PowerShell scripts.
  • Ability to write SQL queries and understands database structure
  • Provide team mentoring and leadership
  • Research and solve complex issues
  • Work closely with Team Lead to meet SLA and custoer requirements
  • Creation of technical documents and articles for team and customer use
  • Minimum Qualifications

  • 2 or 4 year degree is required
  • More than 2 years of experience is software customer service and support experience is required.
  • More than 2 years of using or performing administration of Microsoft SharePoint preferred.
  • Knowledge of O365, Azure and cloud solutions is a plus.
  • Excellent interpersonal. and verbal English communication, writter and presentation skills required.
  • Apply
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