Job DescriptionServe as level 2 technical support for small to medium problem resolution. Provide technical expertise for resolving escalated system issues.
Provide operations support for SAP systems and technical infrastructure, including but not limited to transport administration, printer administration and system monitoring.
Monitor and maintain operational readiness of the enterprise applications and work as part of the global 24 / 7 organizationPlan and coordinate resources and responsibilities for day-
to-day operations and executing system maintenance, and ensuring knowledge transfer among team membersTrack system activity to ensure the service is operational as defined by SLAsQueue management in conjunction with the technical leads in specified areasUpdate procedures, operation instructions, and any other documentation impacted by system changesEnsure requirements are being met in accordance with corporate complianceOff hours on-
call support and weekend or holiday work may be required Job Profile Must have a degree on Information Technology, Computer Science or any related courseAt least 5 years of experience in SAP Basis AdministrationMust have an experience on a shared services environmentStrong written and verbal communication skillsStrong analytical skill, problem solving, attention to detail, and can handle multiple taskSAP Basis experience in SAP environment with multiple module and applicationsSolid working experience managing multiple computing platforms (OS and DB combinations) such as Unix, Linux, Windows, DB2, Oracle and SQLStrong working knowledge of SAN, OS, Network and advanced hardware conceptsPreferably with Experience with SAP HANA administration and Practical experience with integration technologies such as TREX and RedwoodMaintaining technologies within the SAP ecosystem and support systems and business processes *Knowledgeable in ERP system management and support practices *Ability to work within cross-
functional teams from different businesses and various countries