Oversee and support KPI / goal obtainment for each CCOE team member.
Maintain staff by recruiting, selecting and training employees; as well as developing personal growth opportunities.
Accomplish staff results by communicating job expectations, planning, monitoring, and appraising job results.
Team management; coaching, developing, coordinating, counseling, and disciplining employees within the CCOE department.
Act as a mentor and assign mentors across the team where needed, in particular to new hires.
Provide monthly feedback to CCOE Lead regarding progression of the CCOE Team.
Collaboratively work with all sales teams and strategic / global accounts to develop an overall territory account plan to maximize opportunities and generate sales activity and gross profit attainment.
Grow and maintain existing customer and partner relationships with an emphasis on a defined list of accounts.
Oversee quote creation, order processing and day-to-day prospect, customer and partner requests.
Maintain exceptional quality of service by enforcing quality and customer service standard, analyzing and resolving problems, identifying trends, recommending system and process improvements.
What we need to see from you
Knowledge of operational policies and procedures, customer service and sales probing techniques, developing and maintaining long-term business relationships.
Ability to analyze data, identify trends and develop recommendations for improvement. Able to research and solve complex, multi-faceted problems, work independently and show initiative;
Ability to maintain a positive attitude, handle large volumes of work and meet tight deadlines, adapt to, and embrace change in a rapidly changing environment.
Lead and mentor by example, maintain and promote good client relations, maintain confidentiality of sensitive information.
Skilled in relationship building, problem solving, researching customer and product information, planning, scheduling, and organizing work
Must be able to multitask and have exceptional time management.
Excellent verbal and written communication
What you should really know about us.
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people.
This is what makes SoftwareONE successful.
Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day.
Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.
Patrick Winter, Founder.
What we expect from our employees
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.
SoftwareONE employees are energized, agile, and are laser-focused on delivering world-class Customer Satisfaction and results.
Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.
We are Humble, have a very high degree of Integrity, and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy.