French Bilingual Benefits and Payroll Analyst
General Motors
Manila, Philippines
5d ago

About GM

There’s never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around.

This bold vision won’t happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career.

Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration.

And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Duties

  • Deliver excellent customer experience in Human Resource Services query resolution aligned to People Services service centers’ culture and aspirations
  • Focus on Benefits and Payroll processes with high attention to detail and 100% accuracy in all deliverables
  • Acts as a reliable, responsive point of contact for employees and other Benefits and Payroll stakeholders, while maintaining effective communications and follow-through
  • Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base
  • Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool
  • Responsible for monitoring tasks before due date to avoid delays in the process
  • Adheres to established regulations, processes, procedures, plans and systems
  • Prepares daily required reports to monitor priorities for the day
  • Maintain and update process documents / desktop procedures
  • Ensures high-quality standards for all activities, initiatives, and tasks
  • Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management
  • Maintains confidentiality of department and employee information according to established practice
  • Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions
  • Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base
  • Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool
  • Responsible for monitoring tasks before due date to avoid delays in the process
  • Adheres to established regulations, processes, procedures, plans and systems
  • Prepares daily required reports to monitor priorities for the day
  • Maintain and update process documents / desktop procedures
  • Ensures high-quality standards for all activities, initiatives, and tasks
  • Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management
  • Maintains confidentiality of department and employee information according to established practice
  • Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions
  • Additional Job Description

    Qualifications

  • Can read - write English and French fluently
  • Experience taking in calls in a BPO / RPO / Shared Services set up is a plus but not required

  • Experience with customer support : customer interactions, addressing escalations
  • Experience working in HR or Recruitment is a plus but not required
  • Experience working with HRBP, Hiring Managers and Recruiters is a plus but not required
  • Good communication skills is a plus but not required (as long as that candidate can converse)
  • Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
  • The role requires attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities
  • Willingness working in fast-moving, dynamic working environment
  • Ability to organize and prioritize workload
  • Can manage stressful situations without affecting work and relationship with Lead / Colleagues
  • Amenable working on night shift
  • Bachelor’s Degree
  • Performs Adhoc tasks as necessary
  • Willingness to be cross trained to different departments
  • Good quantitative and analytical skills
  • Creative problem-solving skills
  • Strong collaboration and teamwork skills
  • Duties, responsibilities and activities may change at any time with or without notice
  • Important Note : Must be willing to work on NIGHT SHIFT.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging.

    We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.

    We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

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