Looking for an exciting career in telecom? Join our team! We are Mercury Z, a US based leading solutions company in the telecommunications industry.
We are always on the look-out for talented individuals to join our team. In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.
We are looking for a to monitor critical network elements and engage in proactive network systems monitoring. Job duties and responsibilities include but are not limited to :
Triage NetCool alarms from all client network elements in voice, data, video, and transport networks
Create tickets for field and / or NOC action in categories of outage, simplex, LOV, degraded state with customer and network impact
Restore any incidents that can be remediated in an established time-frame
Excellent English skills, both verbal and written
Experience working in telecommunications and / or in a network operations center
Bachelor’s degree in IT or related field
Ability to understand :
the purpose and operation of each network element type in the client’s network
the fundamental protocols that enable each network
the respective network architectures
Knowledgeable and experienced with Telnet and ssh
Experience using IBM NetCool Suite
Experience working with a remedy ticketing system