Operations and Support Specialist
QIAGEN
Manila, Philippines
5d ago

Overview

At the heart of QIAGEN’s business is a vision to make improvements in life possible. We are on an exciting mission to make a real difference in science and healthcare.

We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.

Our most valuable asset are our employees more than 5000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.

There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.

If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Position Description

The eCommerce Operations and Support Specialist will support the operations and support of QIAGEN’s Digital Sales Channels including eCommerce (B2B) and Onsite Stocking (QIAStock).

This position includes project managing new connection opportunities, driving operational excellence, and ensuring full customer support at all levels.

This position will act as the voice of the customer to understand customers’ goals, problems, and needs and deliver solutions to grow QIAGEN’s digital channels.

Performance will be measured against commercial targets across respective region / account set.

  • Support increasing connections to and integration of QIAGEN’s clients via eProcurement interfaces
  • Deliver all critical customer projects on schedule
  • Analyze, design, develop, and technically implement data integration interfaces
  • Set up data integration & workflow design
  • Manage hosted catalog files for B2B customers in line with regular product launches, promotional activities, and annual price changes
  • Manage content of hosted catalogs in line with customer needs and eCommerce goals
  • Daily support incident management (e.g. pricing / product availability issues )
  • Enter, manage and monitor pricing conditions in SAP for B2B accounts
  • Support the setup and launch of digital customer onsite stocking solutions (QIAstock)
  • Provide onsite support at select customer events
  • Partner with digital channel development colleagues to uncover additional opportunities to improve customer experience and conversion.
  • Position Requirements

  • 3 years’ experience in Project Management, eCommerce, and / or Customer Care.
  • Experience in Life Science, Health Care, and / or Molecular Diagnostics industry
  • BA or BS Degree, advanced degree preferred
  • Knowledge of eCommerce connection interfaces (cXML, EDI, Punch Out, Idocs,..), basic programming skills preferred.
  • Ability to develop relationships with multiple customer functions including Procurement, Finance, Operations, and R&D leadership
  • Personal Requirements

  • Experience developing cross-functional internal relations working relationships including sales, marketing, and commercial operations
  • Proven ability to see improvement opportunities and address with creative solutions
  • Excellent data analysis and marketing skills and ability to apply these skills to generating business decisions
  • Demonstrated ability to operate independently, with initiative, and good business judgment
  • What we offer

    At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement.

    We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams.

    We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

    QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.

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