AJT Diabetic Incorporated dba Countrywide Medical is looking for a (FLUENT in English and Spanish)customer service representative to join our team This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
COVID-19 considerations:
All Employees will be working from Home Permanently. This is a work from home opportunity. "Work from home" means to work in the home in which you reside aka permanent residence.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
INTERNET & HARDWARE REQUIREMENTS
- MUST have 2 monitors.
- MUST have backup internet. (prepaid will do)
- 8 GB of system memory.
- i3 processor or higher.
- Fiber or highspeed internet of at least 20MBPs. (both upload & download)
- Windows 10 with Google Chrome web browser installed.
- USB headset.
- Malware and virus-free/protected computer.
- Skype account.
- Valid government-issued ID/driver’s license.
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