Bilingual (English and Spanish) Customer Service Representative
AJT Diabetic Incorporated
Manilla, PH
1d ago

AJT Diabetic Incorporated dba Countrywide Medical is looking for a (FLUENT in English and Spanish)customer service representative to join our team This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

 

COVID-19 considerations:
All Employees will be working from Home
Permanently. This is a work from home opportunity. "Work from home" means to work in the home in which you reside aka permanent residence.  


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system

INTERNET & HARDWARE REQUIREMENTS

  • MUST have 2 monitors.
  • MUST have backup internet. (prepaid will do)
  • 8 GB of system memory.
  • i3 processor or higher.
  • Fiber or highspeed internet of at least 20MBPs. (both upload & download)
  • Windows 10 with Google Chrome web browser installed.
  • USB headset.
  • Malware and virus-free/protected computer.
  • Skype account.
  • Valid government-issued ID/driver’s license.

 

 

 

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