Service Excellence Manager
Shangri-La at the Fort, Manila, Philippines
20h ago

Shangri-La at the Fort, Manila

Shangri-La at the Fort, Manila is located within Fort Bonifacio, a former military base and city centre. With 60 storeys high, the complex is comprised of 576 hotel guestrooms and, 97 hotel residences and 98 exclusive Horizon Homes, the high rise building is a Manila landmark.

The new hotel complements the company’s five existing properties in the Philippines.

The mixed-use business, residential and retail tower is located along 5th Avenue and 30th Street, within the new, fast-developing Taguig business district.

It is a 30-minute drive from the Ninoy Aquino International Airport, and is also close to the Manila Golf Club and Manila Polo Club, 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first-class shopping malls.


  • Creates and encourages an environment of continuous improvement .
  • Will champion all Quality and Excellence Improvement Initiatives communicate, implement and ensure understanding of the importance and value of utilizing quality tools in continuously improving our Key Strategies to achieve excellence.
  • Will partner with and support all hotel leaders in meeting and / or exceeding their goals relating to Performance Monitor and Performance Research.

  • At least 2 years experience in an international hotel or other industrial organization in the same capacity
  • Preferably with strong background in Total Quality Management
  • Must be analytical and must have very good statistical and research skills
  • Computer literate (Microsoft Excel)
  • Fluent in both oral and written English
  • Self-motivated, self-starter and takes initiative to implement and lead direction / actions
  • Has an eye for details
  • Apply
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