ManilaThe RoleResponsiblefor customer contact and resolution of technical problems related to PensionsAdministration System.
Apply yourtechnical skills as a member of a focused, technically competent CustomerSupport team that prides themselves on excellence.
This position requires apassion for problem solving, and the ability to learn new concepts quickly. Experienceof supporting Pensions and / or Insurance based system highly desirable Efficientlytroubleshoot and resolve complex problems in a highly technical environment.
Customer issues may be related to database performance, code defects,application configuration, networking, platform and hardware configuration,etc.
Researchesand resolves internal and external user reported issues related to a product ordiscipline. Gather data, tests and replicate problems.
Answers questionsrelated to configuration and operation by testing, reviewing code and / orconfiguration data (if available) and reviewing documentation Usediagnostic tools and / or run tests to resolve problems quickly and accurately.
Consultswith and coordinates the efforts of other technicians to resolve customerissues and questions in a timely manner Must be able to manage time and prioritise anindividual open case queue Thoroughlydocument all cases and communications utilising a case tracking systemRegularlyupdate customer and / or business stake holders on ongoing troubleshooting andresolution efforts.
Documentand report application defects to Development teams and influence change by wayof software or procedural enhancement where appropriate.
Developand maintain effective relationships with Development teams and customers Participatesin technical training programs and self-
directed learning. Stays informed ofnew technology. Willbe responsible for application software delivery and troubleshoot failure ofinstallations.
The Requirements Bachelor’sdegree in Computer Science orequivalent experience in product / customer support 3+years strong technical and troubleshooting experience, including the ability towork under pressure and think outside the box , diagnose log files, simulateproblems, etc.
StrongUnix and Oracle Database experience. LanguageKnowledge SQL & Unix Shell Scripting PlatformKnowledge (Unix, Windows, Apache Web Server Configuration etc.
Strongproblem solving skills. Strongtime management skills. Stronginterpersonal, written and oral skills. Experienceon the following is a plus : Programmingskills LanguageKnowledge PL / SQL, Perl, Python Nginx RedHat DevOps Containers(Docker)The Company Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.
Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance.
Together, we unlock potential. Learn more at willistowerswatson.com. Willis Towers Watson is an equal opportunity employer Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy.
We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-
sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.
Unsolicited Contact : Any unsolicited resumes / candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees.
In order to be an authorized Recruitment Agency / Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization.
Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search.
Likewise, for our authorized Recruitment Agencies / Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.
Willis Towers Watson is an equal opportunity employer.