TSR Technical support representative
Acquire Asia Pacific Incorporation
Metro Manila / NCR, SG
2d ago
source : Monster

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

  • As a Technical Support Representative, your role is vital in keeping our customers happy and contributing to our organizationâ€
  • 153;s growth and success.Â

    As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

    You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Acquire BPO.Â

    A SNAPSHOT OF YOUR ROLEÂ

  • You’re the genie that fulfils our customer’s needs. As a Technical Support Representative, youâ€
  • 153;ll represent the account and interact with clients through resolving product or service problems and ensure they are addressed in a timely and efficient manner.

    You use empathy, patience and passion, coupled with product knowledge to effectively resolve the customers’ needs.Â

    Your day could see you : Â

    • Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolutionÂ

    • Provide tailored-fit solution based on customer’s needs – Solution Specialist WayÂ

    • Answer customer inquiries and transfer calls to the appropriate department as necessaryÂ

    • Ensure customer satisfaction by providing exceptional customer serviceÂ

    • Create, maintain and update customer records with complete and accurate informationÂ

    • Contribute innovative ideas in the improvement of the customer journeyÂ

    • Ensure quality and standards, policies and procedures are maintained at all timesÂ

    • Perform other related duties as assigned by managementÂ

    • Championing team culture based initiatives such as the business' WayÂ

    • Handle complex cases and manage complaints that may occur through repeat interactionsÂ

    A BIT ABOUT YOUÂ

    • Basic understanding of home internet service and set up – Solutions Specialist WayÂ

    • A solutions provider with a “CAN DO” attitudeÂ

    • Good organizational skills and the ability to multitask and prioritizeÂ

    • Excellent verbal and written communication skillsÂ

    • Problem solving and decision-making skillsÂ

    • Displays strong complaints handling and negotiation skillsÂ

    Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers : Â

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityÂ
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong CityÂ
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig CityÂ
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon CityÂ
  • We are open from Monday to Friday, 8am-4pm.Â

  • For faster processing, text : IPTSR(space) FULL NAME (space) YES or NO (for BPO experience) (space) BEST TIME TO CALL (ex : I'
  • m available at 9AM) send to 09065605043Â

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