At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better.
In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Insightful expertise is a core value at ADP. In Major Accounts Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them -
growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.
Implementation at ADP. It's what makes a difference to our clients - over half a million worldwide and counting. With us, you can combine analytical and project management skills with the ability to simplify complex information -
to help clients develop the skills and confidence to use our business management solutions with ease. You get to provide the expert training that makes our workforce solutions stand out in an increasingly competitive global marketplace.
The MAS Implementation Tax & Banking Representative job focus is to ensure client satisfaction and retention through timely and successful installation and conversion of ADP Major Account workforce management solutions in a manner consistent with the framework of "One ADP" solution delivery.
Develop and maintain effective verbal and written communications and relationships with clients and ADP associates to contribute to the successful overall client experience.
Utilize a combination of product knowledge, HR knowledge, and project management skills to ensure a quality implementation experience for the client.
Proactively contact clients during the implementation process to assess their satisfaction and fully utilize standardized tools and technology to support "One ADP" workforce management solution delivery.
Using specific feature knowledge, product expertise, analytical and consultative skills, the associate is responsible for configuring and implementing specific ADP features that are part of the overall solution for our clients.
Analyze, collaborate and configure.
Work independently and directly with the client or they can work with clients as part of an ADP project team. Their interactions can also include Third-Party Vendors.
Utilize strong communication, analytical and project management skills combined with solution knowledge to ensure quality implementation.
Their ultimate goal is to create client loyalty and provide an overall quality experience for our clients.
Fresh Graduates are highly encouraged to apply.
Candidate must possess at least a High School Diploma, Vocational Diploma / Short Court Coursed Certificate, Bachelor's Degree, any field
At least 6 months to 1 year KPO / Shared Services experience, general office, customer service and / or data entry experience.
Above average verbal and written communication skills, analytical and problem-solving skills.
Preferably with experience in using MS Office applications
Proven experience using the telephone in a high volume environment.
Basic knowledge of math, ability to work with numbers.
Basic project management skills required, ability to manage multiple concurrent projects
Strong communication, organizational and time management skills
U.S. payroll, accounting, programming logic knowledge is a benefit
Delivering world-class service and satisfaction to all clients - internal, external, diverse and emerging
Solving day-to-day problems that are in-line with ADP's mission, vision, and values
Shares ideas and information across multiple audiences to drive the business need
Acting in ways that help deliver results in a fast-paced and diverse environment
Strong relationship building / networking skills, collaborating effectively with colleagues and clients to achieve and surpass shared goals
Holding self and others to the highest personal and professional standards.
Strong service orientation
Positive response to changes in the work environment or tasks
Practices and promotes open communication
Values individual talents of team members
Views situations from multiple perspectives
Uses time and resources efficiently
Maintains focus and overcomes obstacles to complete work
Competent in Microsoft Office Applications
Demonstrated conflict resolution skills
Excellent communication skills (persuasion, motivation)
Excellent analysis skills
Results-orientation / exceeding client expectations
About ADP : We power organizations with insightful solutions that drive business success . Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-
million clients around the globe and 60+ years of experience as a worldwide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer. ADP believes that diversity leads to strength.
We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.
Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.