Do you want to change the world? We do, too.
With more than 30 years of proven experience, SunPower is a global leader in solar innovation and sustainability. SunPower is a company with a rich heritage of pioneering the best energy technologies in the world.
You have the opportunity to join the company that helped establish solar markets around the world and continues to innovate in the renewable energy space.
SunPower has facilities in the US, Europe and Asia, and we are seeking talented people to join us in building a clean energy future.
Our unique approach emphasizes the seamless integration of advanced SunPower technologies, delivering complete solar solutions and lasting customer value.
We are passionately committed to changing the way our world is powered, and we are guided by our legacy of innovation, optimism, perseverance, and integrity.
Widely recognized as the world’s standard for solar, SunPower produces the world’s highest efficiency solar products. Our quality and reliability standards far exceed those of any other company in the industry.
In order to unlock shareholder value, accelerate innovation and enhance customer value, SunPower will separate into two independent, publicly traded companies, strategically aligned and complementary, focusing on distinct offerings.
Newly-formed Maxeon Solar Technologies will be the leading global technology innovator, manufacturer and marketer of premium solar panels, carrying on the decades’ long legacy in setting quality and performance standards.
As we look to the future, we are seeking a world-class Communications Quality and Customer Experience Senior Bilingual Specialist based in ROHQ, Binan, Philippines.
In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower. Are you ready to change the way our world is powered?
SUMMARY OF ROLE
The Communications Quality and Customer Experience Senior Specialist is responsible for driving communications quality according to defined company policies and guidelines and facilitating quality and continuous improvement initiatives.
The Communications Quality and Customer Experience Senior Specialist supports the overall quality assurance and customer experience workflow by conducting customer call / chat / email evaluations (both in Spanish and English) and providing feedback directly to Business units, but generally provides it directly to Team Leads in a meaningful and constructive manner.
He / she must meet weekly and monthly call / chat / email evaluation metrics. The role is also expected to facilitate calibration sessions, conducts Customer-Derived QA Evaluations and manages high effort Issue Resolution Survey results.
He / she is expected to have a thorough understanding of client specific call and product knowledge requirements. He / she may attend team meetings as necessary to cover various topics related to handing calls.
Furthermore, the Senior Quality Assurance Specialist is also expected to facilitate resolution of process / quality issues and continuous improvement projects using appropriate Quality Tool.
In his / her role, the person should be experienced in the application of 8D and problem-solving tools to effectively facilitate, coach and drive team goal in closing an improvement project.
This role reports to the Communications Quality and Customer Experience Program Lead.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned) :
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Minimum requirements - The least amount of skills and training candidates must have to do a specific job. Candidates not meeting these requirements will not be hired for this position.