Do you want to be part of an award-winning, premium, and fast-growing outsourcing provider? Do you want to work in a company that puts your growth and happiness on top of its priorities?
We are looking for awesome additions to our growing workforce. Be home, belong, and start your #BeMore journey with TDCX today!
Top Reasons to work with TDCX
Comprehensive Medical Care and Insurance Coverage
Premium and Instagrammable Workspaces
Engagement and Recognition Programs
Strong Learning and Development plans for your growth and career acceleration
Easy to locate area with direct access to public transport
Positive culture for you to #BeHappier at work
Enjoy flexible working arrangements
Be coached and mentored by experts in your field
Join a global company with 25 years of experience and more than 200 industry awards
What is your mission?
Provide support, through the use of technology and tools in line with agreed processes, to monitor contact volume traffic in order to identify performance exceptions requiring both short term and longer term attention.
In collaboration with the Technology, Operations, and Management team to execute system modifications (e.g., break management, schedule updates and skillset changes) and / or issue procedural notifications based on trigger events (e.
g., average handle time, volume, absenteeism, etc.)
Assist Operations to help provide greater focus on real-time / intraday agent productivity, performance exceptions and schedule adherence
Ensure in collaboration with WFM / Schedulers, accurate and timely agent schedules.
Support Operations to help better manage intraday business performance to meet or exceed SLA and KPI targets
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Candidate must possess at least a Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
Knowledge in any Work Force Management Software is an advantage;
Ability to perform statistical analysis and produce analytical and informative reports
Must have initiative, drive and work independently with minimum supervision and a good team player.
Excellent verbal and written communication skills in English and the language of supporting market
Who is TDCX?
We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, Mainland China, Japan, India, Romania, Spain and Colombia.
We specialize in perfecting our client's customer experience and elevating their sales.
We are guided by a talent philosophy selecting and employing the best professionals to make the outsourcing industry better for our people and our clients.
Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions.
Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.