A customer experience software and services company based in California.
The Role
This position is responsible for managing the performance of call center representatives / agents in operations focused on developing, tracking, monitoring, coaching, analyzing and providing feedback on performance.
Ideal Profile
Experience as a Team Leader in a US Telco account with focus on Sales and Service required
At least 1 years experience as Team Leader in a call center environment
Excellent English written and oral communications skills.
Candidate must complete at least 2 yrs in college
Applicant must be amenable to shifting, graveyard shift and 4 / 11 schedule.
Applicant must be willing to work on-site (Taguig)
Applicant must be willing to start ASAP
What's on Offer?
Opportunity within a company with a solid track record of performance
Fantastic work culture
A role that offers a breadth of learning opportunities 
