Process Associate - Healthcare - AETNA (006) - PHP - HEA002379 JOB DESCRIPTION Job Title : Customer Service Representative Report to : Supervisor / FLM Location : Bataan Position Description : This position is responsible for providing effective customer service to CiOX Health’s internal and external customers in a timely manner with accurate and concise information.
Tasks are performed by responding to requestors calling the Customer Services Call Center. Primary Duties : Answer telephone call inquiries and promote appropriate products and services to the customer.
ensures understanding of customer request and follows through as promised. Maintain Customer Services voice mailbox by responding to voicemail calls no later than the next business day if there is a high volume of calls.
Preferably, all calls will be responded to and / or returned within the business day. Maintain departmental standards of answering and resolving inbound customer service daily.
Maintain Customer Services email by responding to all emails within the same business day. Assist and provide support to the Customer Services Supervisor.
Identify and report errors and quality deficiencies. Identify problem areas and work on strategies that will improve the Customer Services Department.
Work with management to attain departmental goals. Work as a team with other customer service representatives to ensure optimum customer satisfaction.
Qualifications and Skillsets : 1 year of experience in a customer service environment. High school diploma Excellent Written and Oral communication skills Willing to work shifting schedules Able to multitask Proficient with Microsoft Word and Excel Demonstrate accuracy and attention detail.
Able to arrive to work on time and have exceptional attendance record. Possess excellent problem-solving skills. Be very organized and be capable and willing to multi-
task. Possess effective verbal and written interpersonal communication and listening skills. Ability to work effectively in a fast-
paced call center environment. Ability to work professionally, effectively, and efficiently in a team environment with customers, management, and co-
workers. Be detail oriented with excellent problem-solving skills, imagination, and patience. Job Process Associate Primary Location Philippines-
Bataan Balanga PH Office Education Level High School Diploma / GED Job Posting Sep 5, 2019, 9 : 53 : 37 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time