Team Leader

TALENT OUTSOURCING CHANNEL SOLUTIONS

Davao City, Philippines, Philippines

2d ago

source : Dream Career Builder

We are in need of Team Leader who can work on site in Mandaue City, Cebu

Perks and Benefits

Competitive salary of up to Php40,000 monthly

Government mandated benefits

HMO benefit upon hire date

Fixed rest days on weekends

13th month bonus incentive

Annual salary increase

Basic Qualifications :

At least 2-3 years supervisory experience in a BPO set-up

Proven leadership skills and functional knowledge in BPO Industry

Excellent oral and written communications skills

Proficient in writing reports and business correspondences

Strong interpersonal skills

Customer-oriented

Must be fully vaccinated

Amenable to work on site and in shifting schedules

Job Responsibilities :

Monitors team performance and oversees day-to-day operations

Maintains an in-depth knowledge of account / s

Provides feedback and coaching to a team of Virtual Assistants

Provides weekly or bi-weekly performance coaching

Drives performance, motivates and reinforces teamwork

Communicates relevant information to the team on a timely basis

Conducts up-training on process and policies update as needed

Monitors and evaluates phone calls and emails for quality assurance

Provide feedback and quality evaluation coaching weekly

Conducts annual performance reviews

Conducts 4th and 5th-month assessment to probationary employees

Provides team performance reports and analysis

Conducts employee performance review with Ops Manager

Recognizes high performance and rewards accomplishments

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