Order Management Specialist
6d ago

Position Overview :

As part of our expansion within Enterprise Business Operations Order-To-Cash (EBO-OTC), we are building an Order Management Specialist (OMS) team composed of highly skilled individuals with order management / order-to-cash experience preferably with 1-2 years of related work background.

Job Responsibilities :

  • Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy
  • Escalate all delays to internal groups including to the senior members of the organization as appropriate
  • Accountable for meeting and maintaining defined standards for quality and productivity
  • Manage internal customer queries and communication in a professional and service-oriented manner
  • Be a team player, attend team meetings and ensure that internal and external customer requirements are met
  • Responsible for online maintenance, lapsing of subscriptions and access-related issues
  • Support billing team in validating online invoices and portals
  • Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times
  • Creating and modification of customer master data
  • Meet agreed volume, service and quality targets
  • Qualifications :

  • 1-2 years of relevant work experience
  • Graduate / post-graduate in related field such as Commerce or Accounting. Experienced candidates should have prior OMS experience
  • Required Skills :

  • Good data interpretation skills
  • Good working knowledge of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
  • Has great focus for accuracy, completeness and value-add for assigned tasks which leads to providing an excellent customer experience
  • Ability to prioritize and has attention to details
  • High aptitude for learning and champions effective collaboration
  • Deadline-oriented and ability to multi-task
  • Should possess excellent written and verbal communication skills
  • Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills
  • Should be flexible working in any shift
  • Desired Skills :

  • 1-2 years Customer Service / Order-To-Cash background
  • The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.

    With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.

    At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.


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