Position Overview :
As part of our expansion within Enterprise Business Operations Order-To-Cash (EBO-OTC), we are building an Order Management Specialist (OMS) team composed of highly skilled individuals with order management / order-to-cash experience preferably with 1-2 years of related work background.
Job Responsibilities :
Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy
Escalate all delays to internal groups including to the senior members of the organization as appropriate
Accountable for meeting and maintaining defined standards for quality and productivity
Manage internal customer queries and communication in a professional and service-oriented manner
Be a team player, attend team meetings and ensure that internal and external customer requirements are met
Responsible for online maintenance, lapsing of subscriptions and access-related issues
Support billing team in validating online invoices and portals
Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times
Creating and modification of customer master data
Meet agreed volume, service and quality targets
1-2 years of relevant work experience
Graduate / post-graduate in related field such as Commerce or Accounting. Experienced candidates should have prior OMS experience
Required Skills :
Good data interpretation skills
Good working knowledge of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
Has great focus for accuracy, completeness and value-add for assigned tasks which leads to providing an excellent customer experience
Ability to prioritize and has attention to details
High aptitude for learning and champions effective collaboration
Deadline-oriented and ability to multi-task
Should possess excellent written and verbal communication skills
Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills
Should be flexible working in any shift
Desired Skills :
1-2 years Customer Service / Order-To-Cash background
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