Apps Programmer/Analyst 2
Wells Fargo
Manila Philippines
5d ago

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Department Overview

Enterprise Business Technology within the Enterprise Information Technology (EIT) business is responsible for supporting Enterprise technology initiatives related to messaging & collaboration, risk technology, corporate systems data, and various internal systems and tools.

About the Role

Provides technical support and maintenance for computer applications and programs. Under general direction, uses diagnostic tools and / or vendor specifications to troubleshoot moderately complex computer application problems to maintain or restore service or data to programs, resolves moderately complex issues or escalates as needed to meet established service level agreements.


  • Completes required logs and reports.
  • Assists in preparing programming specifications and completes programming tasks to maintain or modify current programs or to develop less complex computer programs.
  • With guidance, tests and debugs applications and programs.
  • Writes queries or code to extract data and / or validate data loads.
  • Updates related documentation and procedures. Understands BCP, quality, security and compliance requirements for supported areas and assists in testing the business continuation plan.
  • Market Skills and Certifications

    Essential Qualifications

  • Overall 2-3 years of experience in Production / Application support teams
  • Solid experience in Microsoft Windows Administration
  • Basic understanding of Networking concepts
  • Familiarity with Remedy Workflow Tools (PAC2000) from end-user perspective
  • 3+ years of Web Application Installations, Upgrades, Troubleshooting and Deployments in a Windows Environment.
  • 3+ years of experience of Windows 2003 and Windows 2008 operating systems, IIS & .Net
  • Flexibility to work on off hours when required on rotational basis to support the production / non production environments.
  • Prior 24x7 support experience

  • Knowledgeable of the following product support practices and concepts : infrastructure design, wide range of technologies within specialty, full project delivery life cycle, IT service level agreements, performance monitoring, tuning, and debugging.
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.


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