Quality Specialist
Snappr Inc.
Pasig, PH
9h ago
source : Bossjob

At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos.

We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably.

If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.

About the role :

With our global footprint and hyper growth, one of Snappr’s top priorities is to empower our Customer Success and Consumer Sales teams to deliver the best-in-class experience to our customers and photographers.

As a Quality Specialist, you will be challenged to perform quality audits and find out areas of improvement for our team, while doing deep-dive analyses to find trends and root causes of errors to give feedback on agent performance.

Your impact on elevating the performance of our operations team will be the lifeblood that powers Snappr’s explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.

What you'll do :

  • monitor communications across email, phone, chat, and any other future support channels to identify areas for improvement
  • provide quality intelligence to help managers optimize support logic
  • provide insights to the training team to bridge the knowledge gap
  • report on weekly quality metrics
  • Identify root causes and improvement opportunities in training, process, and policies
  • hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
  • Bilingual proficiency in written and spoken English
  • At least 2 years of experience in quality assurance
  • Great spreadsheet skills to analyze data and manage projects
  • A "let's get it done" mindset
  • The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
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