Training Developer
Lexmark
AP, PH
1d ago

About Lexmark

Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.

What we offer :

  • Competitive pay and benefits package
  • Diverse and inclusive workforce
  • Dynamic and collaborative team environment
  • Work-life balance
  • Environmental excellence and community support.
  • Sound intriguing? Open the possibilities to joining our team and apply today!

    Responsibilities

    Job Description Summary

    The employee in this job is responsible for the development of training programs, materials and courses for technical support groups and service technicians for Cloud, Software and Solutions products.

    The individual will work with Lexmark Service Product Management, Development Engineering, Information Development, Service training management, and worldwide service and call center teams to provide comprehensive product training packages that will prepare Lexmark’s service partners and call center to support Lexmark products.

    The individual will employ industry standard processes and methodology to ensure consistent and effective training modules and courses.

    To support the training development mission, the individual is responsible for development and pilot testing new courses, deployment, and tracking of results for :

  • Instructor-led course study material, instructor guides, and on-line verification tests
  • Full on-line course development using Lexmark Service’s learning management system (Percipio) tools, and other rich media applications
  • Definition and development and course prerequisites
  • Setting certification requirements.
  • Additional Responsibilities

  • Participate in needs analysis studies to determine training needs for new and existing products and technologies
  • Evaluate and select instructional strategies such as individual training, group instruction, lectures, demonstrations, job aides, etc.
  • Evaluate and implement testing and course evaluation procedures to be used to deliver training
  • Facilitate and conduct training sessions, including preparation of classroom material and student training environment
  • Plan and implement programs to evaluate effectiveness of training
  • Report on progress of learners during training periods, and provide agent training coverage reports
  • Experience & Skills Requirements

  • Knowledge of training best practices, including adult learning principles and practices, accelerated learning, distance learning, criterion-referenced instruction, experiential learning, and learning styles
  • Broad knowledge of computer and business industry technological products including hardware, software, and customer applications
  • Experience with laser printers and multifunction devices Experience in video production including capture, edit, and encoding
  • Experience with applications commonly used for web and rich media content development (e.g., Rise 360, Adobe Captivate, Articulate, Adobe Photoshop, Adobe Illustrator, etc.)
  • Experience in technical writing and development of customer facing documentation and instructions
  • Familiarity with technical service and customer call center processes
  • Creativity and has the ability to think outside the box. Must be able to find new and exciting ways to present information to an audience
  • Research skills. Ability to research newest trends on how learners learn best, activities to increase retention or critical thinking and incorporate them into training
  • People Skills. Ability to converse with SMEs, ask the right questions and understand what is being said to get the information and content needed for the training material
  • Time Management Skills. Ability to manage time in order to keep each project moving forward to meet target completion dates.
  • Familiar with the fundamentals, structures, modes and features of different Operating Systems.
  • Vast experience and knowledge in Computer Networking
  • Knowledge of mainstream Programming Languages and Cloud Services are a PLUS
  • Personal Characteristics

  • Self-motivated
  • Ability to identify and resolve problems, improve processes and efficiency within area of responsibility
  • Develop consultative relationships with key departments that are involved in the supply and acquisition of technical product information and specifications
  • Ability to maintain positive and productive work ethic under conditions of complexity and constant change
  • Knows how to promote team work and collaborative planning. Knows conflict resolution
  • Resourceful and can easily review and learn complex system
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