This role will provide technical solution recommendation or workaround for any Fortinet product model limitation / known issue.
Support Fortinet’s customers globally and may travel within APAC region to meet up customer when necessary
Understand customer network / security implementation and requirement technically
Technical issue analysis, troubleshooting and consultation for customer
Effective communication with customers and colleagues
Manage customer expectation correctly
Provide technical solution recommendation or workaround for any Fortinet product model limitation / known issue
Customer case management and escalation
Reproduce customer issue / bug in Fortinet APAC lab
Fortinet’s Product bug management and escalation to engineering team
Keep improving technical knowledge and updating latest network / security technology and protocols
Knowledge, idea, and experience sharing within the team
Contribute to the team's success and be part of good team player
4-7 years working experience in networking / security related field
In-depth knowledge of TCP / IP
Experience in TCP / IP, dynamic routing and L2 / L3 network protocols implementation
Good communication and written skills in English
Got sense of urgency and capable to handle tense situation
Positive, communicative, and customer-oriented attitude
Having any of industry certificates (NSE4, NSE7, FCNSP, CISSP, CCNP, CCSP, CCNA )
Experience in security products and technology (e.g. Firewall, IPS, DDoS)
Good exposure in Unix / Linux environment would be a plus
Experience in system integration and multi-vendor environment
Experience in data centre deployment
Experience in wireless access point
Experience in SQL database
Bachelor’s Degree in electrical engineering or Computer Science or equivalent experience
Master’s degree in electrical engineering or Computer Science preferred
Fortinet is an equal opportunity employer.
We will only notify shortlisted candidates.
Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases.
Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees / charges.