Customer Service Representative (Csr) | Cebu
International Marketing Group
Ilocos Norte, Philippines
1d ago
source : FIndojobs

Job Description : Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods / tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits Follow communication procedures, guidelines and policies Take the extra mile to engage customers Minimum Qualifications : Graduate of any four year course Diplomatic and service oriented Very good communication skills Patient and emphatic Strong phone contact handling skills and active listening Customer orientation and ability to adapt / respond to different types of people Ability to multi-

task, prioritize, and manage time effectively Willing to undergo training in Manila Will be based in Cebu city Can start immediately

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