Turn Down Attendant
Dorchester Collection
9d ago


We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.

Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture : Passion -

Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

Position Overview

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture.

As a turn down attendant that basic functions are to clean and stock a total of 22 daily credits, fulfills guest’s requests in an orderly and timely manner and consistently maintains all DC standards of quality and service.

Essential Functions & Physical Requirements

Essential Functions :

  • Thoroughly clean sinks, toilets, shower walls, mirrors, tiles, counters and all floor surfaces using cleaning cloths, soft sponges, toilet brushes, and cleaning products, vacuums carpets, cleans rooms patios.
  • Provide turn down service; which may include change of bed linen, including roll-away beds, sofa beds and baby cribs.
  • Responsible for following cleaning equipment issued : radio, cleaning supplies, caddie, and vacuum.
  • Dust all furniture, drawers, windows ledges, closets, picture frames.
  • Replenish all required amenities such as linen, terry and supplies in guest rooms.
  • Cleans ashtrays in the patio area and rooms as needed.
  • Attends guest calls requests as supervised on a timely manner.
  • Reports maintenance work tickets according to procedures.
  • Reports to Housekeeping office any / and all rooms with Do Not Disturb, Privacy Light or Refused services, late services or will call.
  • Reports all Lost and Found items according to department’s procedures.
  • Attends and participates in the 10 minute pre-shift meeting briefings.
  • Physical demands :

    The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.

    Work environment :

    While performing the duties of this job, the employee occasionally works in outside weather conditions so must be able to withstand all weather conditions.

    The noise level in the work environment is usually moderate.

    Qualifications and Desirables

    Education and / or experience :

    Previous five star luxury hotel experience preferred.

    Language skills :

    Ability to communicate and comprehend English language to understand and respond to guest’s requests, and to follow instructions.

    Mathematical skills :

    Must have the ability to read basic Housekeeping Reports.

    Other :

    Regular attendance and punctuality in conformance with the normal standards and policy of the hotels, employees with irregular attendance will be subject to disciplinary action, up to including termination of employment.

    Due to the nature of the hospitality industry, employees are required to work varying schedules to accommodate the business and demands of the hotel.

    Employees are required to perform other duties as assigned, i.e. cleaning of guests rooms, laundry, uniform room, lobby, shampooer.

    Ability to cross train in various departments for overall understanding of the operations and provide ultimate guest experience.

    Benefit Package

    Our global success is dependent on everyone who is a part of our team. Our belief is that everyone who works here should share the rewards.

    For this role this will mean the following benefit package.

  • Sick Time
  • Complimentary Accommodations
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

    We are an equal opportunity employer with a commitment to diversity.


    701 Stone Canyon Road 90077 Los Angeles

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