About the Role
Internally known as Securities Operations Service Specialist 2. Performs a variety of operational tasks for moderately complex securities or cash related transactions or processes that require general knowledge of unit functions and systems.
Duties may include : differentiating, processing and reconciling transactions; researching inquires; resolving customer complaints;
reviewing time sensitive and / or less complex to moderately complex documents; revising departmental procedures
Coordinates situations that involve other departments
Has moderate customer contact; works under moderate to minimal supervision.
Market Skills and Certifications
Completed atleast 2nd year in College (Bachelor's Degree) or finished 2 or 3 year Associate course
2 years of experience in a back office and voice process combined which requires : complex processing (end to end process);
domain knowledge;and extensive research in a BPO / KPO set-up
Preferred : Background in securities operations(e.g trade processing, trade booking, brokerage services, etc), experience in risk services and quality assurance
Highly analytical and keen to details
Good communications skills
Amenable to work in shifting schedules
Amenable to work in McKinley Hill, Taguig