Customer Success Manager
Deltek, Inc.
Philippines, Makati City
4d ago

The Customer Success Manager will play a key role in working directly with existing customers to ensure a smooth renewal process and to identify and position additional content and software offerings.

The candidate will have the following responsibilities :

  • Focus on building relationships with customers to ensure software adoption and renewal of existing contracts within a defined territory.
  • The CSM is responsible for identifying license expansion opportunities.
  • Demonstrate collaboration by assisting Deltek sales team with upsell opportunities.
  • Providing customer assistance for non-technical inquiries and training needs.
  • Escalate client issues to appropriate teams within Deltek
  • The CSM typically reports to a Team Lead, Manager, or Senior Manager within the Customer Success SaaS organization.

    Qualifications :

  • Bachelor’s degree or equivalent
  • 2+ years of relevant experience in sales, a customer service field, or equivalent experience
  • Strong, proven sales skills
  • Excellent customer service and relationship development skills
  • Strong verbal / telephone and written / electronic communication skills
  • Excellent time management and organizational skills
  • Enthusiastic, hard-working, and pleasant attitude
  • Demonstrated industry knowledge in the Federal IT Government market
  • Strong computer and internet skills, including MS Office, internet research
  • Able to work extended hours (to cover various US time zones)
  • Strong sales and listening skills for the purpose of obtaining the maximum information from customers, generating customer interest, and closing sales
  • Strong interpersonal skills with ability to adapt to varying situations and personalities
  • Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others’ ideas
  • Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing
  • Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage
  • Travel Requirements

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