InP - Customer Service Associate
8/FL Unit A, Ten West Campus, McKinley West Bldg, West Taguig City, 1630 National Capital Region (Manila), Philippines
4d ago

Position Type : Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

You will be talking directly to Consumers of our program; addressing inquiries about the program and / or troubleshooting issues with their online portal.

We provide exceptional Customer Service through inbound or outbound phone calls daily; focusing on first call resolution.

As time allows, additional off-phone project work will be assigned. Hands on training is provided, with ongoing refreshers offered as processes and procedures change.

Serves as the primary contact for customer issues via inbound telephonic support

Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution

Meets standards of job, such as quality standards, adherence to schedule and average handle time

May provide guidance and / or mentoring to less experienced associates

Other related duties assigned as needed

What you bring

Excellent customer service skills that build high levels of customer satisfaction

Excellent verbal and written communication skills

Computer navigation and operations skills

Ability to work both independently, as well as in a team environment

Willingness to learn and to be open to feedback

Candidate must have a stable broadband internet connection at home

Added bonus if you have

Experience working in a call center

Banking related industry experience

Demonstrated success in a dynamic environment; ability to adapt to rapid change

What we offer you

A fantastic range of benefits including medical, dental, vision, and paid vacation

Great work spaces with dedicated and motivated colleagues

A broad range of professional education and personal development possibilities FIS is your final career step!

A variety of career development tools, resources and opportunities

A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

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