Field Tech Associate
NTT DATA Services
Quezon City, 00, PH
4d ago

Desktop Support Technician Job Description :

  • To set up and manage user accounts and permissions to consent access to a network.
  • Upholding and testing security, blocking unapproved access.
  • Chalk out maintenance plan for the prevention of unexpected failures.
  • Setting up the Organization’s computer system to meet specific business goals.
  • Monitoring day to day computer performance.
  • Update and maintain the computer inventory and equipment.
  • Maintain and resolve issues on LAN / WAN, VoIP telephone, biometric, AV systems connections.
  • Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
  • Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
  • Endorse and apply upgrades to systems to ensure durability.
  • Manage desktops' ticket issue / request and adhere to company SLAs and requirements.
  • Adhere to the shift schedule and has flexibility to work in different clients and locations.
  • Assess functional needs to regulate system purchase specifications.
  • Resolve hardware and network connectivity issues.
  • Validate & approve VPN access for all remote users.
  • Assist in technical upgrading and maintaining of entire desktop systems.
  • Support in testing and deployment of new applications and systems.
  • Train and guide user hardware and software usage.
  • Ensure compliance on all compulsary trainings prescribed by the company or its client.
  • Timely submission of all mandatory timesheet requirements.
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