AVP- Collections
HCM Nexus Consulting
Manila, NCR, Philippines
6d ago

Job Description :

The Assistant Vice President for Collections is responsiblefor leading and managing a midsize inbound / outbound or manual outboundcollections call center unit servicing one or more portfolios, including directleadership of frontline portfolio control managers.

Supervisoryresponsibilities and leadership of people are part of all work activities.Nature of impact through shared responsibility for volume, quality, andtimeliness of end results.

Area of impact is primarily on closely related workteams.

Essential Responsibilities

  • Lead and manage call center unit of approximately 100-150 associates and 8+ exempts on inbound / outbound collections and manual outbound collections for Retail Card, Payment Solutions & CareCredit platforms
  • Direct leadership of frontline Portfolio Control Team Managers.
  • Identify opportunities to leverage existing collections infrastructure, competencies and skill sets to maximize collections effectiveness while optimizing expenses and core collections performance.
  • Partner with appropriate resources in collections operations, outsourcing, strategy risk and other key stakeholders to ensure timely implementation of strategies and alignment with portfolio goals.
  • Analyze performance, including trends, results, collector metrics, strategies, performance problems and develop / implement action plans.
  • Provide regular progress and performance updates as necessary to VP Collections and Collections leadership team.
  • Develop Portfolio Control Team Managers and frontline associates on an individual and team basis.
  • Uses judgment based on the analysis of information.
  • Qualifications / Requirements

  • Bachelor’s degree with a minimum of 2 years’ experience in a financial services collections, operations, or customer service setting or;
  • in lieu of a degree, minimum of 6 years’ experience financial services collections, operations, or customer service setting.

  • Minimum of 3 years supervisory or management experience in a call center.
  • Must be fully fluent in English
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