Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.
With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates.
We continue to strategically expand our global reach with 32 acquisitions since 2012.
The DNA L1 Technology Support (Associate Professional, Business Systems) is responsible for monitoring and providing Level 1 global production support for the workflow, digitalization, and automation solutions (apps, bots, macros, BPMS, etc.).
This includes incident and request management to identify specific teams to handle the permanent fix of the tools being maintained.
This also includes user access management, initiate, and drive critical incidents for the appropriate GIT or DNA developers’ team to find solution, create reports driven by incidents, and monitoring of systems.
The role is to provide Level 1 technical support, ensures a Level 2 or Level 3(development team) support will be able to handle reported bugs and request for change on the systems governed by DNA.
The role only entails management on front end of the tool and does not require code handling and development.
What You Bring to the Role :
The Ideal Candidate must have the qualifications :
Technical Knowledge & Skills :
Customer and Industry Knowledge :