LEADS GENERATION - 24K Package
Acquire Asia Pacific Incorporation
Metro Manila / NCR
1d ago
source : Monster

We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services.

As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.

As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security.

You are also responsible for protecting credit card, personal and / or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.

A SNAPSHOT OF YOUR ROLE

As a Customer Service Representative, you’ll represent the account and interact with clients by doing sales and lead generation.

Your day could see you :

• Cold calling from a raw database

• Refer prospective qualified leads to Charti’s Business Development Managers

• Update CRM

• Responding to customers on the Online Chat

• Processing orders

• Follow up phone call to customers regarding EDM’s

• Building relationship with existing customers

• Responding to inbound customer calls and inquiries in a timely manner

• Be able to solve customer problems / concerns

A BIT ABOUT YOU

• Strong verbal and written communication skills

• Team player

• Problem solver

• Able to multi-task

• Self-motivated and take initiative

• Experience in a call centre environment

• Experience in customer service

• Open communication with TL and Charti’s Client Service Manager

• Achieve KPI’s

• Relevant experience of 2 years

WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.

• Excellent feedback from customers.

• Achievement of KPIs.

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values :

• Ambition : Voice and measure your goals.

• Collaboration : Brilliant jerks can be brilliant elsewhere.

• Impact : Do, get it done, create impact.

• Judgement : Make wise judgement calls, putting the team and business at heart.

• Leadership : Continuous improvement starts with independent action.

• Leverage : Do more with less, master the art of leverage.

• Passion : Be positive, bring passion and energy.

• Transparency : A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers :

  • Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityÂ
  • Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong CityÂ
  • Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig CityÂ
  • 6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon CityÂ
  • We are open from Monday to Friday, 8am-4pm.

    For faster processing, LGBGC text : (space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043

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