Technology Analyst - Makati City , Philippines
CBRE
Makati Philippines
3d ago

JOB SUMMARY A Technology Analyst is an information technology (IT) professional who helps users resolve issues with computer hardware or software thru phone call, email, and ticket request.

Accounts Administrators are responsible for receiving and verifying billing and requisitions for goods and services. They also ensure that accounts receivable and payable are taken care of in a timely manner.

They often must contact clients and vendors to achieve these tasks. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users.

They also work closely with other IT department personnel to aid on tasks that are outside the scope of their knowledge or expertise.

Technology analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources they need for work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide support as User Account Administration with high knowledge in O365 applications
  • Provide first level contact and convey resolutions to customer issues within company SLA’s
  • Properly escalate unresolved queries to next level of support
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customer’s expectations
  • Adjusting to time when the volume of calls is forecasted high
  • EDUCATION and EXPERIENCE

  • Bachelor’s degree in Information Technology, Computer Science or equivalent preferred.
  • 1 2 years’ Service Desk experience or equivalent required
  • COMMUNICATION SKILLS

  • Excellent written and spoken English
  • REASONING ABILITY

  • Ability to comprehend, analyze, and interpret complex data
  • Ability to solve problems involving several options in situations.
  • Requires advanced analytical and quantitative skills.
  • OTHERS :

  • Amenable to work on any shift depending on business needs
  • willing to be assigned at Buendia Makati
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