Technical Support Analyst (It Service Desk) (Full Time)
Optum Global Solutions Philippines
City Of Manila, Philippines
3d ago
source : FIndojobs

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get.

Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably.

There's no room for error. Join us and start doing your life's best work.(sm) Positions in this function provide technical support to the enterprise.

  • This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment;
  • installations, upgrades, and releases / deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees.

    Impact of work is most often at the team level. Qualifications : At least 5+ years of experience in a call center environment or equivalent 3 5 years of experience in Call Center and Communication support (preferably in a Service Desk) with experience supporting from a level 1 to 2 perspective.

    Experience with Cisco Call Manager, Cisco IM and Presence, and Cisco Unity Experience with Contact Center technologies (Avaya Site Administration, Avaya Communication Manager, WWE Genesys preferred) Experience with Service Ticketing / Tracking Systems (ServiceNow preferred) Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris (Symantec) preferred).

    Experience with Knowledge Management systems (e.g. Universal Knowledge Suite, ServiceNow, etc.) Amenable to work in Alabang, Muntinlupa City or McKinley Hill, Taguig City Amenable to work on Night Shift Job Type : Full Time We're looking forward to your application!

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