Do you have a passion for customer satisfaction and the skillsto troubleshoot in a technical environment? We’re looking for someone who can quickly become an expert in delivering exceptional solutions that solve our customers’ biggest challenges.
What will you be doing?
The Technical Support Analyst role puts you in a high-exposure support position assisting our enterprise customers and resolving technical issues with our software solutions.
Working with your colleagues, developers, product managers, and account managers, you will have the opportunity to develop your technical and leadership skills through continuous learning opportunities.
Your responsibilities will include :
Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud.
Analyzingand troubleshooting software issues through the use of internal logging and development resources.
Becomingatrusted customer advocateby ensuring we are prompt and professional with all engagements, whether by phone or email.
Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
OK, I’m interested i s this the job for me ?
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers.
Bring your aptitude and build upon what you do best for our customers, partners, team, and you.
As a Support Engineer, you’re the main point of contact for support for our customers, which means you have strong problem solving and customer service skills.
You are also a team player who thrives on working collaboratively with both internal and external teams.
Other qualities that you’ll need to be a fit for this role include :
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.