System Support Analyst I
Fis
Sapphire and Garnet Roads, Ortigas Center, 15-16 Floor, Pasig City, 1605, Philippines
3d ago

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Position Type : Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

What you will be doing

  • Provides Level 0 incident handling support for all assigned production-related systems.
  • Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
  • Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
  • May conduct code-level software analyses to identify root cause of bugs and / or system modifications as needed.
  • Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
  • Assists in documenting current policies and procedures.
  • Represents team on cross-functional teams for production, support and development activities.
  • May perform specialty production processing.
  • Learns and understands security regulations.
  • Interacts with internal departments to deliver solutions.
  • Interprets and presents data and conclusions to management as needed.
  • Improve methodologies used in the job.
  • Other related duties assigned as needed.
  • What you bring :

  • Preferably with knowledge on scripting or programming skills like VBA, Java, JavaScript, Cucumber
  • Knowledge of testing tools and quality control requirements
  • Knowledge in different development tools like Jenkins and Artifactory
  • Knowledge of the basic principles, processes, phases and roles of application development
  • methodologies
  • Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies
  • Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

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