Associate Software Engineer
Finastra
Manila
18h ago

What will you contribute?

Reporting to the Development Managers , the Software Engineer i s the key interface between Finastra clients on one side and the Merchant Services organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience.

The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible.

Responsibilities & Deliverables :

Your deliverables as a Software Engineer will include, but are not limited to, the following :

  • Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
  • Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
  • Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and / or detailed analysis to the stakeholder teams
  • Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
  • Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and / or to speed up the investigation of the issue reported
  • Validate defects thoroughly by ensuring that the described scenarios are fixed
  • Build and provide simple scripts with the assistance of senior colleagues when necessary
  • Write technical specifications and best practices documentation
  • Raise / escalate issues with the Team Leader and / or Manager where / when needed
  • Required Experience :

  • University degree in Computer Science, Mathematics, Business IT or related major
  • 3+ years of working experience working on a similar role
  • Strong JAVA knowledge
  • Understanding of Unix / Linux systems, including administration, configuration, installation

    Shell scripting knowledge

    Knowledge and experience in Database : Oracle, SQL, Postgresql, etc.

    Knowledge on Angular and ExtJS a plus

  • Excellent written and verbal communication in English
  • Analytical abilities, attention to detail, stability, responsibility as well as customer focus
  • Ability to work independently as well as part of a customer facing team
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