Database Administrator Consultant
The DBA Consultant analyses a given incident / problem or user request, diagnoses it and finds a solution or passes the case to the relevant resolver group if outside his area of competence.
After an incident is closed or during its resolution, he / she also works with the root cause analysis to assure that similar incidents will not happen again.
He / She writes technical specifications upon requirements received from the functional analysts and supports testers in creating and executing test cases.
He / She implements the assigned changes, following the applicable development guidelines and standards and documenting all work according to the development and maintenance policy.
What Do We Offer?
Career development in a multinational company
Modern working environment
Successful Candidates Will Enjoy These Benefits When You Join CGI :
Share Purchase Plan (SPP)
Profit Participation Plan (PPP)
HMO coverage upon hire
Extended HMO coverage
Group life insurance
Health and wellness programs
Member Referral Program
Special Meal Allowance
Global Member Assistance Program (MAP)
Health and Wellness Program
Corporate Social Responsibility Program
Your future duties and responsibilities
Your main responsibilities as a DBA Consultant are as follows :
Ensure you are familiar with the maintenance and support processes, procedures and working instructions
Ensure you are familiar with the maintenance objects and underlying technologies
Able to meet or exceed agreed service level targets with the client in the Service Level Agreement (SLA) in terms of :
Keep technical skills up to date, in line with your customers’ needs
Performs daily monitoring, health checks and performance tuning.
Manages Database users and storage
Produces necessary Database reports related to capacity planning and critical path review.
Analyze incident tasks and problems assigned to you, according to respective priorities, debugging the application when needed
Ensure you take ownership for any ticket assigned to you until that point at which it is closed or formally passed to another consultant
Support functional analysts in providing assistance to Clients and users
Write technical specifications according to business requirements
Develop changes assigned you
Rolls out new release in development, test, QA, training and live environments as requested by the respective SDM and Release Manager
Escalate in a timely manner to the SDM issues that may breach SLA or present difficulties preventing a reasonably quick resolution
Recommend system changes to mitigate risks, prevent reoccurrence of incidents, improve performances
Contribute to documents as Major Incident Reports or Service and Change Request specifications
Create documentation / KB articles / white papers that will be used in case studies, training and knowledge-sharing sessions with other members.
Contribute to the growth of the team expertise by sharing knowledge with colleagues
Look for improvement opportunities to make the processes / tools easier and more efficient
oReview current processes / tools and identify next potential opportunity
oMust submit at least one CI feedback or Innovation idea during the performance year
oEncourage teammates to submit their identified opportunities
Once QualityIT has been implemented, member must maintain at least an average passing score per quarter
Participate in any improvement initiatives (ie CI feedback survey) within the team / division and in the engagement in general
Provide accurate recording of time spent on each ticket, within the predefined tool and the Time and Expense recording systems.
Undertake on-call support and work outside office hours if needed
Seek prior approval from the Service Delivery Manager, for time out of the office, e.g. holidays, home working, on-site working
Seek prior approval from the Service Delivery Manager, for over-time unless this is due to an urgent issue affecting Client business
Maintain a constantly updated version of your CV, in English, potentially shareable with Clients
Required qualifications to be successful in this role
2 years of experience as a Database Administrator.
Proficient in SQL.
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership.
All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.